casinomentorPrivacy Policy

This page describes what we collect when you use casinomentor and how we keep that data protected. We take data security seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or withdraw your balance, we process personal information to verify your identity and process your request.

Our privacy policy sets out what data we collect, how long we retain it, who has access, and what rights you have regarding your information. We comply with applicable Indonesian data-protection regulations and encrypt sensitive data during transmission and storage.

What Data We Collect on casinomentor

We collect the minimum information needed to operate our platform and comply with anti-money-laundering (AML) requirements. When you register an account on casinomentor, we collect your email address, phone number, and a password that you create. We do not store your password in plain text; it is hashed using industry-standard encryption.

To withdraw funds from casinomentor, we require identity verification. You provide a photo of your national ID (KTP, passport, or driving licence) and a selfie showing your face and ID together. We store these images in an encrypted database with restricted access. We use this data only to verify your identity and comply with AML regulations; we do not use it for marketing or other purposes.

During gameplay, we log your game history, bet amounts, outcomes, and timestamps. This data helps us track account activity for fraud detection and settlement verification. We also log your IP address and device information (Android device model, browser type, etc.) to monitor for suspicious login patterns.

How We Use Your Data

We use the data collected on casinomentor for the following purposes: account creation and management, payment processing, identity verification, fraud detection, legal compliance, and customer support. We do not sell your personal information to third parties. We do not use your email address to send unsolicited marketing messages.

Our support team may access your account history (game logs, deposit records, withdrawal requests) to assist you with technical issues, payment delays, or account questions. Our compliance team may review your data to investigate suspicious activity or ensure adherence to AML regulations.

We use your phone number only for SMS verification during account registration and for optional two-factor authentication (2FA) if you enable it. We do not share your phone number with payment processors or third parties unless required by law.

Third-Party Processors and Data Transfers

We work with payment processors to handle deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. These processors receive your transaction details (amount, timestamp, destination) but do not receive your casinomentor account data beyond what is necessary to complete the payment. Each processor has their own privacy policy; we recommend reviewing it if you want to understand their data practices.

Our servers may sit outside your jurisdiction — some data is stored in data centres in Southeast Asia or other regions. We ensure all data transfers use encrypted channels (HTTPS / TLS). We do not routinely transfer personal data outside the country; however, if you withdraw to a bank account in a different region, that transaction may route through processors in other jurisdictions as part of standard banking settlement.

We do not share your personal information with marketing agencies, affiliates, or other unaffiliated third parties. The only exceptions are: (a) payment processors who need transaction data to complete your deposit or withdrawal, (b) legal authorities if required by law, and (c) our internal team members with a legitimate business need to access your data (e.g., support staff assisting you, compliance team investigating fraud).

Data Retention and Deletion

We retain your casinomentor account data for as long as your account is active and for a period after account closure (typically 3–5 years) to comply with AML and tax-reporting requirements. After that retention window, we securely delete your personal information. Game logs, transaction histories, and identity documents are encrypted and stored separately from active account data.

If you request account closure, we deactivate your account immediately and remove access to casinomentor. However, we retain aggregated (non-identifiable) data for legal and regulatory compliance. We cannot delete payment records (e.g., deposit receipts) because banks and regulators require us to keep them for several years.

You can request deletion of your non-essential personal data (e.g., phone number, identity document photos) by contacting our support team. We will honor deletion requests for data not required by law or regulation. However, we must retain transaction records and identity verification documents for the periods mandated by Indonesian law.

Our Security Practices

We use industry-standard encryption (HTTPS / TLS) for all data transmitted between your device and casinomentor servers. Passwords are hashed using a strong algorithm; we do not store your password in plain text. Two-factor SMS authentication is available for users who want an extra security layer.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit employee access to customer data; only staff members with a specific business need can view personal information. Access logs are maintained to track who accessed what data and when.

We conduct regular security updates and patch known vulnerabilities promptly. If we detect a data breach or unauthorized access, we notify affected users within a reasonable timeframe and report the incident to relevant authorities as required by law.

Cookies and Tracking

Our casinomentor platform uses essential cookies to maintain your login session and remember your account preferences. These cookies are necessary for the site to function; without them, you would log out after each page refresh.

We do not use non-essential cookies for marketing, analytics tracking, or retargeting. If we use analytics in future, we will update this policy and seek your consent before deploying any non-essential tracking.

You can disable cookies in your browser settings, but this may prevent casinomentor from functioning correctly. If you have questions about our cookie use, contact our support team.

Regional Considerations

We operate casinomentor in multiple Indonesian regions — Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. All users on casinomentor are subject to this same privacy policy regardless of region. However, local data-protection laws may impose additional requirements; we comply with Indonesian regulations in all jurisdictions where we operate.

If there is a conflict between this privacy policy and local law, local law takes precedence. We do not process data differently based on region; all casinomentor users receive the same level of protection.

Your Rights Regarding casinomentor Data

You have the right to request access to the personal data we hold about you on casinomentor. You can also request correction of inaccurate data (e.g., if your email address is misspelled). You may request deletion of non-essential data, subject to legal retention requirements.

You have the right to lodge a complaint with the relevant Indonesian data-protection authority if you believe we have mishandled your data. Our support team can provide guidance on how to file a formal complaint.

To exercise any of these rights, contact us via the in-app support chat or send an email to our support team. We will respond to requests within 30 days. Some requests (e.g., data deletion) may take longer if they require investigation or coordination with payment processors or legal teams.

Contact Us About Privacy

If you have questions about how casinomentor collects, uses, or protects your data, please contact our support team. You can reach us via the in-app chat during platform operating hours, or send an email to our support address. We aim to respond to privacy inquiries within 48 hours on business days.

This privacy policy was last updated and applies to all current and future users of casinomentor. We may update this policy if our data practices change. Material changes will be announced via email and in-app notification. Your continued use of casinomentor after an update constitutes your acceptance of the updated policy.

Summary of This Privacy Policy

We at casinomentor collect minimal personal data — your email, phone number, password hash, payment method, game history, and (for withdrawal) identity verification documents. We use this data only for account management, payment processing, identity verification, fraud detection, and legal compliance. We do not sell your data or use it for marketing.

You have the right to access, correct, or request deletion of your data (subject to legal retention rules). For privacy questions or to exercise your rights, contact our support team. This policy applies uniformly to all casinomentor users across all supported Indonesian regions.

Our privacy practices comply with applicable Indonesian data-protection regulations. If you believe we have violated your privacy rights, you can lodge a complaint with the relevant authority. We take data security seriously and commit to protecting your information throughout your casinomentor account lifecycle.